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PRIVACY POLICY

What is this Privacy Policy for?

This privacy policy is for this website www.redmilelondon.com and served by Redmile London, 533 Kings Road, London SW10 0TZ and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device. Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information. Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2016. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. Services relating to antiques, or any purchases that you have acquired. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material.

No personal details are passed on nor shared with companies/people outside of the company that operates this website.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation 2016. No personal details are passed on nor shared with companies/people outside of the company that operates this website. Under the General Data Protection Regulation 2016 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser's website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls, for example: http://bit.ly/zyVUBo. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Terms & Conditions of Sale

This page, together with our Privacy Policy and Website Terms of Use informs you about us and the legal terms and conditions on which we sell the products listed on our website www.redmilelondon.com (“our site”) or when ordering over the phone from us.

These terms will apply to any contract between us for the sale of products to you. You should read these terms and conditions carefully before ordering products via our website or from us on the telephone. We reserve the right to change these terms and conditions from time to time. The latest terms and conditions will be displayed on our website and we advise you to read through them each time that you use our site.

Please note that by clicking the “Order Now” button, you are confirming that you have read, understood and accept our Terms and Conditions of Sale or if you are placing an order over the phone with our customer services team you are agreeing to be bound by these terms. You will be unable to order products from us if you refuse to accept these terms and conditions.

Information About Redmile London

www.redmilelondon.com is a site operated by Redmile London Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 10481707 and with our registered office at Charter House, 56 High Street, Sutton Coldfield, West Midlands B72 1UJ United Kingdom.

Any queries about your order, our website or these terms and conditions should be sent via email to: This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at: Redmile London, 533 King’s Road, London SW10 0TZ

Use of Our Site

Your use of our site is governed by our terms of website use and you should take the time to familiarise yourself with these terms.

Your Status

You may only place an order with us through our website or over the telephone if; you are at least 18 years old; are legally capable of entering into binding contracts.

The Contract Between You and Us

You may choose to purchase goods from us by adding your product selection to your shopping bag. By pressing the “Order Now” button, you are submitting to us a binding offer to purchase the goods in your shopping bag. You may review and amend your order before you press the “Order Now” button and you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received your order but does not constitute our acceptance of the order.

We will take an authorisation from your payment method when you place your order to ensure that you have sufficient funds in your account.

All orders are subject to acceptance by us. We confirm such acceptance to you by sending you a Dispatch Confirmation note (the “Dispatch Confirmation”) by e-mail when the goods are dispatched. The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation, and the Contract will relate only to those products detailed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

If a product you have ordered is out of stock, we will send you an email informing you of this and will dispatch the items to you when they come back into stock. If we are unable to dispatch an item that you have ordered (for example, because the item has sold out and will not come back into stock), we will contact you to advise you of this. If you have already paid for the product then you will be refunded for the goods ordered but not dispatched as soon as possible. If we experience a problem with your payment authorisation, we may contact you to conduct additional security checks.

Lead Times

On our new range of products, the lead time can be up to eight (8) weeks – this will be confirmed to you by email.

Price and Payment

The price of the products is stated inclusive of VAT (where applicable) but excludes delivery. We will provide you with a quotation for delivery the next working day following your order confirmation. For sales outside of the United Kingdom, VAT may not be applicable and Redmile London will assist in removing the VAT where proof of export can be provided within three months of the goods leaving our possession, otherwise the purchaser is liable for full VAT as detailed on the invoice.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

For customers wishing to use Visa, Mastercard, Maestro, Visa Delta or American Express, we will need to speak on the telephone to take details and the goods will only be delivered to the credit card address without exception.

Our site and catalogue contain a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site or in our catalogue may be incorrectly priced, although we would expect such instances to be extremely rare. In such cases, we may contact you to inform you of the correct price and you will be given the option to cancel or continue with your order. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Returns, Exchanges and Refunds

Please see our Returns section for details of how to return or exchange our products.

Nothing in these terms and conditions affects your legal rights as a consumer in respect of products which are faulty or not as described. Advice about your legal rights is available from the Citizens’ Advice Bureau or Trading Standards.

In addition to our returns policy, you have the right to withdraw from your contract under the Consumer Contracts Regulation Act 2013. See Right of Withdrawal for details.

If you have purchased products as part of a promotional offer or discount, the refund will be adjusted to reflect any failure to meet the original promotional requirements as a result of returning the product.

Returned goods are at your cost. In the case of faulty goods, we will also refund to you any reasonable costs of returning the product where these have been incurred, which for the avoidance of doubt will be at the prevailing Post Office rate of second class postage or local equivalent.

Items should be returned to us within 14 days of purchase. All items should be returned to us in the same condition in which they were received by you, and we may have a right of action against you for compensation if you do not comply with this obligation. Items should be returned with original packaging and tags wherever possible. All products are returned at your own risk. Please make sure that you obtain a ‘proof of posting’ from your Post Office or dispatch agent.

We examine all goods returned to us and will process any refund to which you may be entitled as soon as possible. We will contact you as soon as possible if there is an issue with your return that may prevent or delay a return or exchange from being processed.

Refunds are processed using the same method originally used by you to pay for your purchase. Exchanges will be shown on your account as a refund of the original product and a purchase of the new product, so you will see these as two transactions on your account.

Right of Withdrawal

In addition to our Returns policy, as a consumer you have a legal right to cancel a Contract with us under the Consumer Contracts Regulations 2013 (“CCR”) during a specific time period. You have the right to cancel a Contract during the period that begins on the date of dispatch and ends 14 calendar days from the day after the day you receive the products. To exercise your statutory right of withdrawal, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., informing us of your decision to exercise your right of withdrawal, and by providing us with your details including your name, address, contact number and email address. If you cancel your Contract with us in this way, you should return the goods to us, in their original packaging and within 14 days of informing us of your wish to cancel. Provided you return the full order to us in accordance with the above timescale and process, you will be entitled to a full refund including the cost of delivery at our standard delivery rate. We will process the refund as soon as possible, and no later than 14 calendar days from the date we receive the products back. If your order was cancelled before the goods were dispatched, we will process your refund within 14 days from receipt of your cancellation provided you have complied with the conditions set out in this Rights of Withdrawal section. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

Risk, Title & Warranty

Ownership of the products will pass to you when we have received full payment for all sums due, including delivery charges, in respect of the products. The products will be at your risk from the time of delivery.

At the time of supply, any product purchased by you will be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied. However, we are not liable for, and any warranties express or implied do not apply to, any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, willful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity if orders are delayed or damaged in transit to you.

Our liability for losses you suffer as a result of us breaching these terms and conditions is strictly limited to the purchase price of the goods you purchased from us. The above does not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987 or for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Delivery

Dates and times given are estimates only and although we will use reasonable efforts to fulfil your order within the estimated delivery times set out, we cannot guarantee this. Products will be delivered to the delivery address that you advised when placing your order, and that of the registered address of the credit card used to purchase if this method of payment was used. If you provide instructions to us or any third party used by us in relation to the delivery of your order, you are responsible for ensuring the appropriateness and accuracy of such instructions (for example, leaving with a neighbour or in an out-house) and we will not be liable for any loss or damage to the products incurred as a result of us carrying out your instructions. We reserve the right to deliver the goods to the account holder’s address. Delivery will be complete when the products are delivered to the address you specified when placing your order, or in accordance with other instructions you have given us.

Goods ordered from our site for delivery outside of the UK may be subject to import duties and taxes which will be levied when the products reach their delivery destination. You will be responsible for payment of any such import duties and taxes and we have no control over these charges and are unable to predict their size. You should contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Written Communications

Communications pertaining to orders made on our site or over the phone will be mainly through electronic means, including email. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Notice may be given to you at either the e-mail address or the account holder’s address. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail – that such e-mail was sent to the specified e-mail address of the addressee.

All written notices given by you to us must be given to Redmile London, 533 King’s Road, London SW10 0TZ or by email to interiors@redmilelondon. com

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Such events may include, but are not limited to, strikes, industrial action, civil commotion, riot, invasion, actual or threatened terrorist attack, war, threat or preparation for war, fire, storm, flood, explosion, other natural disasters, or the impossibility of the use of public or private transport or telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed.

Other Important Terms

This contract is between you and us and no other person shall have any right to enforce any of its terms. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

Law and Jurisdiction

Any contracts entered into between you and us shall be governed by English law and any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Personal Information

Where you have provided us with personal information we may use this information for various purposes, for example to update and enhance our customer records, carry out identity verification, credit or anti-fraud checks against your name using third party databases (which may involve disclosure to registered credit reference or fraud prevention agencies who may retain and use your personal information), carry out analysis and to help us manage our business, statutory returns and legal and regulatory compliance.


© 2018 Redmile London. Registered England No. 10481707

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